Free shipping on all orders over $40
Store Policy
Customer Care
At Sports Cards of New England, we're committed to providing exceptional customer service. Whether you have a question about your order, need help with a product, or have a concern, our dedicated team is here to help.
Customer Care & Support
At Sports Cards of New England, we're committed to providing exceptional customer service. Whether you have a question about your order, need help with a product, or have a concern, our dedicated team is here to help.
Contact Us
info@sportscardsofne.com
Response time: Within 24 business hours
Phone
401-555-0123
Hours: Mon-Fri, 10am-6pm EST, Sat 10am-5pm EST
Closed Sundays & holidays
Mailing Address
Sports Cards of New England
123 Collectors Lane
Charlestown, RI 02813
In-Store Visit
123 Collectors Lane, Charlestown, RI 02813
Call ahead: 401-555-0123
Hours: Mon-Fri 10am-6pm, Sat 10am-5pm, Sun Closed
Support Services
Order Assistance
Questions about your order? Need to modify or cancel? Contact us within 2 hours of order placement and we may be able to help. We're here to ensure your satisfaction.
Product Information
Need details about a specific product? Want condition information on vintage items? Looking for expert recommendations? Our knowledgeable team can provide detailed product information and personalized recommendations based on your collecting interests and budget.
Damaged Item Claims
Received a damaged package? Contact us within 48 hours with photos. We'll file a claim with the carrier and work to get you a replacement or refund. No hassle, no delay.
Missing Items
Missing something from your order? Let us know immediately. We'll investigate and make it right. We take every order seriously.
Response Times & Availability
Email Support
Standard: 24 business hours
Urgent/Damaged Items: 12 business hours
Best for: Detailed questions, photos, documentation
Phone Support
Mon-Fri: 10am-6pm EST (same-day response)
Saturday: 10am-5pm EST (same-day response)
Sunday & Holidays: Closed
Best for: Quick questions, urgent issues
In-Store Support
Walk-in support available during business hours
Expert staff available for personal consultations
Call ahead to schedule for specialized help
Satisfaction Guarantee
We stand behind every product. If you're not completely satisfied with your purchase (sealed, unopened condition), you have 30 days to request a return. We offer free return shipping because your satisfaction is our priority.
Complaint Resolution
For Order or Quality Issues
1. Contact us with order number and details
2. Provide photos if applicable
3. We'll respond within 24 business hours
4. We'll work toward a resolution (replacement, refund, or store credit)
5. Most issues resolve within 5-7 business days
Escalation Process
If you're not satisfied with the initial response, request escalation to management. We'll have a manager contact you within 48 business hours to find a solution.
Special Services
Expert Consultations
Need personalized guidance? Email info@sportscardsofne.com to schedule a free consultation. Tell us about your collecting interests, budget, and experience level, and we'll provide expert recommendations.
Custom Orders
Looking for a specific product we don't have in stock? Contact us. We have extensive supplier relationships and may be able to source what you're looking for.
Group & Organization Orders
Planning a group purchase for a club, school, or organization? Contact us for special pricing and arrangements. We work with groups of all sizes.
Privacy & Safety
Sports Cards of New England is committed to protecting your privacy and ensuring a safe shopping experience. This comprehensive policy covers how we handle your personal data, protect your information, and maintain the security and integrity of your transactions.
PRIVACY
1. Information We Collect
Information You Provide Directly
Name and contact information (email, phone, mailing address) • Billing and shipping addresses • Payment information • Order history and purchase preferences • Newsletter signup information • Customer service inquiries and communications • Product reviews or feedback
Information Collected Automatically
Browser type and operating system • IP address • Pages visited and time spent on site • Referring website URL • Cookies and tracking pixels • Analytics data about your browsing behavior
Information from Third Parties
Payment processors (Stripe) • Shipping carriers (tracking information) • Analytics providers
2. How We Use Your Information
Order Fulfillment
Process and ship your orders • Send order confirmations and shipping updates • Handle returns and refunds • Provide customer support
Marketing & Communications
Send promotional emails (only if you opted in) • Communicate special offers and new products • Conduct surveys or gather feedback
Site Improvement
Analyze site performance and user behavior • Test new features • Prevent fraud and security threats
Legal Compliance
Meet tax and regulatory requirements • Respond to legal requests
Business Operations
Maintain records and accounts • Generate analytics reports
3. Cookies & Tracking Technologies
Cookies We Use
Essential: Required for site functionality
Analytics: Help us understand how you use the site
Marketing: Track conversions and personalize ads
Your Control
You can control cookies through your browser settings. Disabling cookies may limit site functionality.
Google Analytics
We use Google Analytics to understand traffic patterns. Google processes this data according to their privacy policy.
4. Data Security & Protection
Security Measures We Implement
SSL encryption for all data transmission • Secure payment processing through Stripe • Restricted access to customer data • Regular security audits • Password protection on accounts
Important Notice
No internet transmission is completely secure. While we implement reasonable security measures, we cannot guarantee absolute security.
5. Your Privacy Rights & Choices
Access & Correction
You can request a copy of your personal data or request corrections by emailing info@sportscardsofne.com
Opt-Out of Marketing
Click "unsubscribe" in any marketing email, or contact us to remove yourself from our mailing list
Do Not Track
We do not currently respond to "Do Not Track" browser signals, but you can opt out through your browser settings
California Privacy Rights (CCPA)
California residents have the right to: Know what personal information is collected • Request deletion of personal information • Opt-out of data sales (we don't sell data, but you can opt out of tracking)
European Users (GDPR)
If you're in the EU, you have rights including: Data access • Correction • Erasure • Portability. Contact us to exercise these rights.
SAFETY
1. Website Security
SSL Encryption
All connections to our website are encrypted using SSL (Secure Socket Layer) technology. Look for the padlock icon in your browser address bar to confirm you're on a secure page.
Payment Security
We use Stripe, a PCI DSS Level 1 certified payment processor. We do not store full credit card numbers on our servers. Payment data is encrypted and handled securely.
Account Security
Create a strong, unique password for your account • Never share your login credentials • Log out after each session • We will never ask for your password via email
2. Product Safety & Authenticity
Authentic Products Only
All products are guaranteed authentic • We specialize in investment-grade, sealed collectibles from trusted brands • We do not carry counterfeit items • All vintage items are verified for authenticity
Product Condition
Sealed products are unopened in original condition • Vintage items are described accurately with condition information • Professional grading used for high-value items (PSA, BGS, CGC)
Safe Packaging
All items are carefully packaged to prevent damage in transit • Trading cards use protective sleeves and top loaders • Sealed boxes are double-boxed with padding • High-value items require signature upon delivery
3. Transaction Safety
Fraud Prevention
We monitor all transactions for suspicious activity • Orders may be reviewed for fraud prevention • We use industry-standard fraud detection tools
Buyer Protection
All orders are backed by our satisfaction guarantee • 30-day return policy on sealed, unopened items • Damaged items are replaced or refunded • Missing items are resolved immediately
Chargeback Protection
If you have a payment issue, contact us first at info@sportscardsofne.com before disputing with your bank. Most issues can be resolved quickly through our customer service team.
4. Data Retention
How Long We Keep Your Data
We retain your personal information as long as necessary to: Fulfill your orders • Maintain your account • Comply with legal obligations • As otherwise disclosed in this policy
Deleted data may remain in backups for up to 90 days.
5. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing information.
6. Children's Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
7. Changes to This Policy
We may update this Privacy & Safety Policy periodically. We'll notify you of material changes by posting the updated policy on the Site and updating the "Effective Date." Your continued use of the Site constitutes acceptance of changes.
Contact Us For Privacy & Safety
Email: info@sportscardsofne.com
Phone: 401-555-0123
Address: 123 Collectors Lane, Charlestown, RI 02813
Response Time: Within 14 business days for privacy requests
Wholesale Inquiries
Wholesale & Business Inquiries
Sports Cards of New England partners with retailers, organizations, and resellers to provide bulk access to our extensive inventory of sports cards and trading cards. Whether you're a card shop, comic store, distributor, or event organizer, we have solutions for your needs.
Wholesale Opportunities
Retail Partners
Card shops, comic stores, and specialty retailers can access wholesale pricing on bulk orders. We offer competitive pricing on sealed vintage sets, modern releases, and high-volume product purchases.
Distributors
Regional and national distributors can partner with us for direct sourcing of investment-grade collectibles. We work with established distributors on customized wholesale agreements.
Event Organizers
Planning a card show, convention, or tournament? We provide special pricing and inventory support for events. From prizes to vendor supplies, we can help.
Organizations & Groups
Schools, clubs, charities, and non-profits can access bulk pricing for fundraisers, events, and group purchases. Contact us for special rates on large orders.
Bulk Order Pricing
Minimum Order Requirements
Standard Wholesale: Minimum $500 order
Volume Discount (5+ orders/month): No minimum
Distributor Accounts: Customized minimums
Custom Arrangements: Available for qualified partners
Tiered Pricing
Pricing is tiered based on order volume and frequency. Larger orders receive greater discounts. Repeat customers receive loyalty discounts. We work with partners to create customized pricing structures that benefit both parties.
Product Categories Available
Sports Cards (MLB, NBA, NFL, NHL) • Pokemon TCG • Magic: The Gathering • One Piece • Lorcana • TMNT • Vintage Comics • Sealed Complete Sets • Modern Releases • Bulk Packs
How to Get Started
Step 1: Contact Us
Email: wholesale@sportscardsofne.com
Subject: "Wholesale Inquiry - [Your Business Name]"
Or call: 401-555-0123
Reference: "Wholesale Account"
Step 2: Provide Business Information
Business name & structure (LLC, S-Corp, etc.)
Business license/Tax ID
Type of business & target customers
Estimated monthly order volume
Primary product interests
Preferred contact person & title
Step 3: Account Setup
We'll verify your business information and set up your wholesale account. This typically takes 2-3 business days. Accounts are subject to approval.
Step 4: Pricing & Terms
You'll receive customized pricing based on your order profile. Standard payment terms: Net 30 for established accounts. Credit terms available for qualified partners.
Account Benefits
Wholesale Pricing
Tiered discounts based on order volume • Loyalty pricing for repeat customers • Bulk pricing on standard products • Special pricing on exclusive items
Dedicated Account Manager
For accounts with consistent monthly orders, you'll have a dedicated account manager who knows your business and can provide personalized service, inventory recommendations, and special access to new releases.
Priority Inventory Access
Wholesale partners get first access to limited inventory • Priority fulfillment on orders • Pre-order access to upcoming releases • Notification of new arrivals in your categories
Flexible Terms
Net 30 payment terms for qualified accounts • Custom order arrangements • Drop-shipping available • Consignment opportunities (qualified partners)
Marketing Support
Co-branded promotional materials available • Social media support • Event sponsorship opportunities • Product information & sell sheets
Payment & Shipping
Payment Methods
Wire transfer • ACH/Bank transfer • Check • Credit card (with 3% processing fee) • Net 30 invoicing (qualified accounts)
Shipping
Free shipping on wholesale orders over $1,000
Expedited shipping available
Freight options for very large orders
Insurance included on all shipments
Returns & Damage Claims
Unopened/sealed products: 30-day return window
Damaged items: File claim within 48 hours with photos
Bulk order disputes: Dedicated account manager handles resolution
Frequently Asked Questions (Wholesale)
Q: What business documentation do I need?
A: Valid business license, Tax ID (EIN or equivalent), and proof of business registration. Sole proprietors need ID and business documentation.
Q: What's the minimum order?
A: Standard minimum is $500. Volume accounts may have no minimum. Contact us for custom arrangements.
Q: How long does account approval take?
A: 2-3 business days. We verify business information and review account details before approval.
Q: Can I get Net 30 terms?
A: Yes, for established businesses with good credit history. New accounts may start with credit card or prepayment, then transition to Net 30 after 2-3 successful orders.
Q: Do you offer drop-shipping?
A: Yes, for qualified accounts. Contact us to discuss drop-shipping arrangements and requirements.
Q: Can I return unsold inventory?
A: Sealed, unopened products can be returned within 30 days. Some exclusions apply (clearance items, special orders). Contact us for specific return policies on your account.
Contact Wholesale Team
Email: wholesale@sportscardsofne.com
Phone: 401-555-0123 ext. 2 (Wholesale Department)
Hours: Mon-Fri, 10am-5pm EST
Response Time: Within 24 business hours
Address: 123 Collectors Lane, Charlestown, RI 02813
Payment Methods
Accepted Payment Methods
Credit & Debit Cards
Visa • Mastercard • American Express • Discover
Digital Payment
PayPal • Apple Pay • Google Pay
Payment Security
All payments are processed securely through Stripe, a trusted payment processor. We use industry-standard SSL encryption to protect your payment information. We do not store full credit card numbers on our servers.
Payment Processing
Timing
Payments are processed immediately upon order submission • Authorization holds may appear on your account before processing completes • Actual charges post within 1-3 business days
Declined Transactions
Check that your card information is entered correctly • Verify sufficient funds/available credit • Contact your bank to confirm the card is not blocked • Try a different payment method
If Problems Persist
Email us at info@sportscardsofne.com
Billing & Tax
Billing Address
Your billing address must match your payment method's registered address for security purposes.
Tax
Sales tax is applied to orders shipping to Rhode Island addresses per state law.
Refunds
All refunds are issued back to the original payment method. Allow 5-7 business days for the credit to appear depending on your financial institution.